Privacy Policy

This Privacy Policy explains how Olympia Casino may collect, use, store and protect information when you visit the website, create or use an account, contact support, or take part in casino services. It is intended for players in Australia and should be read together with the website’s other applicable terms and conditions. By using the website, you acknowledge that information may be handled as described below. If you do not agree with this approach, you should stop using the website and contact support if you need help with your account or personal information.

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Information we may collect

Olympia Casino may collect information that is needed to provide online casino services, maintain account security and meet applicable obligations. The information collected depends on how you use the website, the services you request and the choices you make.

In this article

Account and contact details

When you register or update an account, we may handle details such as your name, date of birth, residential information, username, contact details and account credentials. We may also record your preferences, communications with support and information you provide when asking us to resolve an issue. These details help us create and administer your account, communicate with you and provide relevant assistance.

Verification and identity information

To confirm that an account is being used by the correct person, we may request identity or age verification information. This can include copies of identity documents, evidence of address, photographs or other information needed for checks. We may review this information to help prevent underage access, impersonation, fraud, money laundering, account misuse and other unlawful activity.

Payment and transaction records

We may handle information about deposits, withdrawals, wagers, winnings, account balances and other transactions. Payment service providers may process payment details on our behalf, and we may receive information needed to confirm or reconcile a transaction. We do not suggest that players send full payment card details through ordinary support messages unless the website specifically provides a secure process for doing so.

Technical, device and usage information

When you access the website, technical information may be collected automatically. This may include your internet protocol address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, dates and times of access, referral information and information about how the website is used. This information supports website operation, security, troubleshooting, performance monitoring and service improvement.

Information from other sources

Where appropriate, we may receive information from payment providers, identity verification services, fraud prevention services, analytics providers or other service partners. We may also use information that you make available when communicating with us. Information from these sources may be combined with information collected directly from you to maintain accurate records and protect the account and website.

How we use personal information

Personal information is used only for legitimate operational, security, support and compliance purposes connected with the website and its services. Depending on the circumstances, we may use information to:

Open, administer and secure your player account.
Process deposits, withdrawals, wagers and other account transactions.
Confirm your identity, age and eligibility to use the services.
Carry out anti-fraud, anti-money-laundering, responsible gambling and other security checks.
Detect, investigate and prevent suspicious, unlawful or unauthorised activity.
Provide customer support, respond to questions and handle complaints.
Send service messages about your account, transactions, security or changes to the website.
Improve website functionality, reliability, accessibility and user experience.
Understand general website activity through reporting and analytics.
Meet legal, regulatory, tax, record-keeping and other applicable obligations.
Protect the rights, property, safety and systems of Olympia Casino, its players and relevant service providers.

Where marketing communications are permitted and you have made an appropriate choice, we may use your contact details to send information about services, news or promotional activity. You can withdraw consent to marketing at any time. Withdrawing marketing consent does not stop essential account, security or transaction messages.

Sharing information

Information may be shared with carefully selected providers that help operate the website. These providers may support payment processing, identity verification, fraud prevention, information technology, hosting, analytics, customer support, communications, security and professional services. They should receive only the information needed for their role and are expected to handle it securely.

Information may also be disclosed where necessary to comply with a legal request, court process, official requirement or applicable obligation, or where disclosure is needed to investigate fraud, protect safety or enforce the website’s terms. If business operations change, information may be transferred as part of a permitted business or service transition, subject to appropriate safeguards.

Cookies and similar technologies

Olympia Casino may use cookies and similar technologies to help the website function, remember selected settings, maintain secure sessions, understand website usage and improve services. Some cookies may be essential for account access or core features, while others may support analytics, preferences or marketing.

You can manage or restrict cookies through your browser settings. If you block, delete or limit cookies, some website features may not work correctly, and you may need to repeat certain choices. Browser controls vary, so you should check the help information for the browser or device you use. Where the website provides additional cookie choices, those choices may also be available through the relevant settings or notice.

Security, storage and retention

We take reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, secure communication methods, monitoring, authentication procedures and internal handling rules. No website, online transmission or storage system can be guaranteed to be completely secure, so players should use strong, unique account credentials and keep them confidential.

Personal information may be stored or processed by Olympia Casino or its service providers in locations that may be outside the place where you live. Where information is handled across borders, appropriate contractual, technical or organisational safeguards may be used where required.

We keep information for as long as it is reasonably needed for the purposes described in this policy. Some account, identity, payment and transaction records must be kept for a period required by law, even after an account has been closed. Other information may be deleted, anonymised or securely disposed of when it is no longer needed, subject to legitimate operational, security, dispute-resolution or record-keeping requirements.

Children and age-restricted services

The casino services are intended only for people who meet the applicable minimum age and eligibility requirements. We do not knowingly invite children to create accounts or use gambling services. If you believe a child has provided personal information or accessed an account, contact support so the matter can be reviewed and appropriate steps can be considered.

Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information held about you. These rights may include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that no longer needs to be kept, and withdrawing consent to marketing communications.

To exercise these rights or ask a privacy question, contact support@olympiacasino.click. Please explain what you are requesting and provide enough information for your account or request to be identified. For security, we may need to verify your identity before providing information, changing account details or completing a deletion request. This helps prevent personal information being disclosed to the wrong person.

A deletion request may not remove every record immediately where information must be retained for legal, security, dispute-resolution, fraud-prevention or other legitimate reasons. Where retention is required, the information will be kept for the necessary period and handled in accordance with this policy. If a request cannot be completed in full, we will aim to explain the relevant reason in general terms.

You can stop receiving marketing messages by using an unsubscribe option included in the message, changing available account preferences or contacting support@olympiacasino.click. Essential service messages, including notices about account security, transactions, verification or important terms, may still be sent because they are necessary to manage your account.

This policy may be updated from time to time to reflect changes to the website, services, technology or privacy requirements. The latest version will be made available on the website. We encourage players to review this page periodically, particularly before continuing to use the services after a material update.